General Terms and Conditions
for the online shop at the URL
www.mustech.eu
operated by
MUSTECH Systems Srl.
Bucharest Municipality, Nerva Traian street, no. 27-33, 1st floor, office 6.
010011 Bucharest
Email: [email protected]
- hereinafter: Provider -
1. Scope
These General Terms and Conditions (GTC) apply after their inclusion to all contracts concluded for the purchase of goods, services, or other items (hereinafter "Goods") in the online shop at the above-mentioned URL in their version valid at the time of the conclusion of the contract. These GTC apply exclusively. Deviating terms and conditions of the customer do not become part of the contract unless the Provider expressly agrees to them.
2. Conclusion of Contract
2.1 The offers in the online shop represent a non-binding invitation by the Provider to the online shop visitors to submit an offer to purchase the goods offered in the shop.
2.2 The ordering of the goods takes place via the online order form of the Provider. After selecting the desired goods, entering all requested mandatory information, and going through all other mandatory steps in the ordering process, the selected goods can be ordered by clicking the order button at the end of the checkout page (Order). By placing the order, the customer makes a binding contract offer to purchase the selected goods. The contract is concluded when the Provider accepts the customer's offer. Acceptance occurs when the Provider confirms the conclusion of the contract in writing or text form (e.g., via email) (order confirmation) and this order confirmation is received by the customer, or by delivering the ordered goods and these goods being received by the customer, or by requesting payment from the customer (e.g., invoice or credit card payment in the ordering process) and the payment request being received by the customer; the decisive factor for the time of the conclusion of the contract is the time at which one of the alternatives mentioned in the first half-sentence occurs for the first time.
2.3 Before the binding submission of the order via the online order form of the Provider, the customer can check their entries and correct them at any time using the usual keyboard, mouse, touch, or other available input functions. Furthermore, all entries are displayed again in a confirmation window before the binding submission of the order and can also be corrected there using the usual keyboard, mouse, touch, or other available input functions.
2.4 The Provider will save the contract text after the conclusion of the contract and transmit it to the customer in text form (e.g., via email). Any further accessibility of the contract text by the Provider does not take place. If the purchase was made via a customer account in the online shop, the customer can view their orders and the associated order data there.
2.5 The following languages are available for the conclusion of the contract: English.
3. Right of Withdrawal for Consumers
Consumers generally have a right of withdrawal in the case of contracts concluded outside of business premises and distance contracts. A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession. Details can be found in the cancellation policy, which is made available to every consumer no later than immediately before the conclusion of the contract.
4. Payment, Default
4.1 The prices listed in the online shop at the time of the order apply. All prices include statutory value-added tax and are exclusive of any listed shipping costs. The customer is informed about the available payment options in the Provider's online shop.
If "Advance Payment" is agreed, the purchase price is due immediately after the conclusion of the contract.
If "Purchase on Account / Invoice Purchase" is agreed, payment is due immediately after the conclusion of the contract, unless a different payment term was specified in the invoice or during the purchase process.
If payment by credit or debit card is agreed, the purchase price is due immediately after the conclusion of the contract.
If payment via "PayPal" is agreed, the purchase price is due immediately after the conclusion of the contract. Payment processing is carried out via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.
If "Apple Pay" is selected as the payment method, payment processing is carried out via the payment service Apple Inc., Infinite Loop, Cupertino, CA 95014, USA. Payment is due immediately after the conclusion of the contract.
When selecting "Google Pay" as the payment method, payment processing is carried out via Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Payment is due immediately after the conclusion of the contract.
If "VISA" is chosen as the payment method, payment processing is carried out via Visa Europe Services Inc., London Branch, 1 Sheldon Square, London W2 6TT, Great Britain. Payment is due immediately after the conclusion of the contract.
5. Retention of Title
The purchased goods remain the property of the Provider until the purchase price has been paid in full.
6. Delivery and Reservation of Self-Supply
6.1 Subject to deviating agreements, delivery takes place within the delivery time specified in the online shop to the delivery address provided by the customer. The applicable delivery times can be found in the online shop.
6.2 Self-collection of the purchased goods is excluded.
6.3 If the Provider cannot deliver the ordered goods because they have not been supplied themselves through no fault of their own, despite having concluded a congruent covering transaction with a reliable supplier in good time, the Provider is released from their obligation to perform and can withdraw from the contract. The Provider is obliged to inform the customer immediately of the impossibility of performance. Any consideration already provided by the contractual partner will be refunded immediately. Mandatory consumer law remains unaffected by this paragraph.
7. Warranty
The provisions of statutory liability for defects apply.
8. Liability and Indemnification
8.1 The Provider is liable without limitation:
- for damages resulting from injury to life, body, or health based on an intentional or negligent breach of duty by the Provider or an intentional or negligent breach of duty by a legal representative or vicarious agent of the Provider;
- for damages based on an intentional or grossly negligent breach of duty by the Provider or on an intentional or grossly negligent breach of duty by a legal representative or vicarious agent of the Provider;
- based on a guarantee promise, unless another arrangement has been made in this regard;
- due to mandatory liability (e.g., according to the Product Liability Act).
8.2 If the Provider negligently breaches a material contractual obligation, their liability is limited to the foreseeable damage typical for the contract, unless unlimited liability applies in accordance with the preceding paragraph. Material contractual obligations are obligations that the contract imposes on the Provider according to its content to achieve the purpose of the contract, the fulfillment of which makes the proper execution of the contract possible in the first place, and on compliance with which the customer may regularly rely.
8.3 Furthermore, the liability of the Provider as well as the liability of their vicarious agents and legal representatives is excluded.
8.4 The customer indemnifies the Provider against any claims by third parties – including the costs of legal defense in their statutory amount – asserted against the Provider due to illegal or non-contractual actions by the customer.
9. Data Protection
The Provider treats the personal data of its customers confidentially and in accordance with statutory data protection regulations. For more details, please refer to the Provider's privacy policy.
10. Final Provisions
10.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods, provided that this choice of law does not result in a consumer habitually resident in the EU being deprived of mandatory statutory provisions of the law of their state of residence.
10.2 If the customer is a merchant, a legal entity under public law, or a special fund under public law, the court at the Provider's registered office has jurisdiction, unless an exclusive place of jurisdiction is established for the dispute. This also applies if the customer does not have a residence within the European Union. The registered office of our company can be found in the heading of these GTC.
10.3 Insofar as a provision of this contract is or becomes invalid or unenforceable, the remaining provisions of this contract remain unaffected.
11. Information on Online Dispute Resolution / Consumer Arbitration
The Provider is not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
You can find our email address in the heading of these GTC.
Status: April 21, 2026